Complaints and returns

The product may not have been used, opened or damaged by you; the product may not show any signs of use or external changes.

For hygiene and safety reasons, we cannot accept opened returns.
You return the item at your own expense. Unstamped returns will not be accepted by us, costs for this will be borne by the sender.

Do you have a complaint or do you want to return the order? Please contact us by email or telephone: info@123superfoods.nl or 0682901853

You must send returned items, if possible in the original packaging and in as original a condition as possible of the product, with a copy of the invoice and a clear description of the complaint to:

123Superfoods.nl
Tav: Returns handling
Breedstraat 164
8556xm
(municipality of Fryske Marren)
The Netherlands

Tel.nr.: +31 (0)6 82 90 18 53

Items without a copy invoice will not be processed.

Cash on delivery shipments will not be accepted.

123Superfoods.nl does not charge any costs when a shipment is returned, but after receiving the return shipment, the shipment will be checked. If the goods or packaging are incomplete or damaged, costs will be charged to the buyer. These costs will then be deducted from the amount to be refunded. Refund of the order amount will take place within 30 days after receiving the return shipment and is only possible via a bank or giro transfer. If an order has not been delivered to the buyer within 30 days after ordering, the buyer has the right to cancel the order. This does not apply if different delivery times have been discussed.